How can internal CX community networks effectively measure the impact of technology and digital platforms on collaboration and knowledge sharing among their members?

Internal CX community networks can effectively measure the impact of technology and digital platforms on collaboration and knowledge sharing by tracking metrics such as engagement levels, active participation, and content consumption. They can also conduct surveys and feedback sessions to gather insights on the effectiveness of these tools in facilitating communication and information exchange. Additionally, monitoring the growth of the network, the frequency of interactions, and the quality of discussions can provide valuable data on the impact of technology on collaboration and knowledge sharing within the community. Regularly analyzing these metrics and feedback can help identify areas for improvement and optimize the use of technology to enhance collaboration and knowledge sharing among members.