How can organizations measure the impact of incorporating storytelling into their internal communication strategies on maintaining a customer-centric culture over time?

Organizations can measure the impact of incorporating storytelling into their internal communication strategies by tracking key performance indicators related to customer satisfaction and loyalty. They can also conduct surveys or focus groups to gather feedback on the effectiveness of storytelling in fostering a customer-centric culture. Additionally, organizations can analyze any changes in employee engagement and behavior towards customers after implementing storytelling in internal communications. By regularly monitoring these metrics, organizations can assess the long-term impact of storytelling on maintaining a customer-centric culture.