How can companies measure the impact of soft skills training on their employees' interactions with customers and track their progress over time?

Companies can measure the impact of soft skills training on employees' interactions with customers by conducting customer feedback surveys, observing customer interactions, and tracking key performance indicators such as customer satisfaction scores and repeat business rates. They can also use tools like mystery shopping or customer satisfaction metrics to assess employee behavior and customer experiences. To track progress over time, companies can establish baseline metrics before training, conduct regular assessments, and compare results to see improvements in customer interactions and overall satisfaction. Additionally, using training evaluation methods like pre and post-training assessments can help measure the effectiveness of soft skills training on employees' interactions with customers.