How can companies measure the impact of sharing internal CX stories on their organizational culture and overall customer satisfaction levels?

Companies can measure the impact of sharing internal CX stories on their organizational culture by conducting surveys or interviews to gather feedback from employees on how these stories have influenced their attitudes and behaviors. They can also track key performance indicators related to customer satisfaction levels before and after sharing these stories to assess any changes. Additionally, companies can analyze any increase in employee engagement or morale as a result of sharing CX stories to gauge the impact on organizational culture.