How can customer-centric organizations effectively measure the impact of recognition programs like "CX-Hero of the Month" on employee morale, engagement, and overall customer satisfaction levels?

Customer-centric organizations can effectively measure the impact of recognition programs like "CX-Hero of the Month" by collecting feedback from employees through surveys or focus groups to gauge their morale and engagement levels before and after implementing the program. They can also track key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates, to assess the impact of the program on overall customer satisfaction levels. Additionally, organizations can analyze any changes in employee performance or behavior, such as increased productivity or improved customer interactions, as a result of being recognized as a CX-Hero of the Month.