How can companies effectively measure the impact of their recognition programs for exceptional CX behaviors on employee engagement and overall customer satisfaction levels?

Companies can measure the impact of their recognition programs by collecting feedback from employees and customers through surveys and focus groups. They can also track key performance indicators such as employee retention rates, customer satisfaction scores, and Net Promoter Score. Additionally, companies can analyze data on employee participation in recognition programs and compare it to overall engagement levels and customer satisfaction metrics. By continuously monitoring and analyzing these data points, companies can assess the effectiveness of their recognition programs in driving employee engagement and improving customer satisfaction levels.