In what ways can leaders ensure that employees feel supported and equipped to proactively enhance the Customer Experience, even in challenging situations?

Leaders can ensure that employees feel supported and equipped to proactively enhance the Customer Experience by providing ongoing training and development opportunities to enhance their skills and knowledge. They can also create a positive and inclusive work environment where employees feel empowered to make decisions and take initiative in challenging situations. Additionally, leaders should regularly communicate with employees, provide feedback and recognition for their efforts, and offer resources and tools to help them succeed in delivering exceptional customer service. By fostering a culture of trust, collaboration, and continuous improvement, leaders can inspire employees to go above and beyond to meet customer needs.