How can companies effectively measure the impact of recognition awards like "CX-Hero of the Month" on promoting diversity and inclusion within their organization, and what strategies can be implemented to continuously improve upon these efforts?

Companies can measure the impact of recognition awards like "CX-Hero of the Month" on promoting diversity and inclusion by tracking the demographic data of award recipients and surveying employees on their perceptions of diversity and inclusion within the organization before and after implementing the awards. To continuously improve upon these efforts, companies can consider implementing blind nomination processes to ensure fairness, providing training and resources on unconscious bias, and creating a diverse selection committee to choose award recipients. Additionally, companies can regularly review and analyze the impact of the awards on diversity and inclusion metrics to make necessary adjustments and improvements.