How can companies effectively measure the impact of empowering CX ambassadors with decision-making authority on overall customer satisfaction and loyalty?

Companies can measure the impact of empowering CX ambassadors with decision-making authority on customer satisfaction and loyalty by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates before and after implementing this strategy. They can also gather feedback from customers directly through surveys or interviews to assess their perception of the service provided by empowered ambassadors. Additionally, companies can analyze customer complaints and resolutions to see if empowering ambassadors has led to faster and more satisfactory outcomes for customers. By conducting regular reviews and analysis of these metrics, companies can determine the effectiveness of empowering CX ambassadors on overall customer satisfaction and loyalty.