How can businesses effectively train their customer service teams in emotional intelligence skills to ensure a consistent and positive impact on customer relationships across all touchpoints?

Businesses can effectively train their customer service teams in emotional intelligence skills by providing training programs that focus on empathy, active listening, and conflict resolution. They can also incorporate role-playing exercises to help employees practice handling difficult customer interactions. Additionally, ongoing coaching and feedback from managers can help reinforce emotional intelligence skills and ensure consistency in customer relationships. By prioritizing emotional intelligence training, businesses can create a more empathetic and customer-centric culture that leads to positive outcomes across all touchpoints.