How can companies effectively measure the impact of their strategies to maintain employee motivation for customer-oriented behavior, and what key metrics should be considered in assessing the success of these efforts?

Companies can effectively measure the impact of their strategies to maintain employee motivation for customer-oriented behavior by tracking metrics such as employee engagement levels, customer satisfaction scores, and retention rates. Key metrics to consider in assessing the success of these efforts include employee turnover rates, customer loyalty and repeat business, as well as feedback from both employees and customers on their experiences. It is important to regularly review and analyze these metrics to identify areas for improvement and ensure that the company's strategies are having the desired impact on employee motivation and customer-oriented behavior.