How can organizations effectively measure the impact of involving employees in the development of customer experience strategies on overall customer satisfaction and loyalty?

Organizations can measure the impact of involving employees in customer experience strategies by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates before and after employee involvement. They can also conduct surveys and feedback sessions with customers to gather insights on their perception of the customer experience. Additionally, organizations can analyze employee engagement levels and feedback to understand the correlation between employee involvement and customer satisfaction. Regularly monitoring and analyzing these metrics will help organizations assess the impact of employee involvement on overall customer satisfaction and loyalty.