How can leaders effectively measure the impact of new employees' emotional connection to the company's Customer Experience goals, and what strategies can be implemented to address any gaps or areas for improvement?

Leaders can measure the impact of new employees' emotional connection to Customer Experience goals by conducting regular surveys or feedback sessions to gauge their level of engagement and understanding. They can also observe employees' interactions with customers and analyze customer feedback to see if there are any noticeable improvements. To address any gaps or areas for improvement, leaders can provide additional training or support to help employees better understand and embody the company's Customer Experience goals. They can also create a recognition or reward system to incentivize and motivate employees to actively contribute to enhancing the customer experience.