How can organizations measure the impact of their efforts in ensuring that new employees are emotionally invested in achieving CX goals and equipped with the necessary skills and knowledge to contribute effectively to the customer experience?

Organizations can measure the impact of their efforts by conducting regular surveys or feedback sessions with new employees to gauge their level of emotional investment in achieving CX goals. They can also track key performance indicators related to customer satisfaction and employee engagement to assess the effectiveness of their training programs. Additionally, organizations can analyze customer feedback and retention rates to evaluate the overall impact of new employees on the customer experience. By consistently monitoring these metrics, organizations can identify areas for improvement and make data-driven decisions to enhance employee readiness and customer satisfaction.