How can leaders effectively measure the impact of employees prioritizing customer experience in their day-to-day interactions, and use that data to continuously improve their customer service strategies?

Leaders can measure the impact of employees prioritizing customer experience by tracking key performance indicators such as customer satisfaction scores, net promoter scores, and customer retention rates. They can also gather feedback from customers through surveys, reviews, and direct communication. By analyzing this data, leaders can identify areas for improvement and provide targeted training and support to employees. Continuous monitoring and adjustment of customer service strategies based on this data will help ensure ongoing improvement in customer experience.