How can companies measure the impact of empathy training on their CX Ambassadors' customer interactions and overall satisfaction levels, and what strategies can be implemented to continuously improve and enhance their empathetic skills over time?

Companies can measure the impact of empathy training on their CX Ambassadors by tracking customer feedback, conducting surveys, and analyzing customer satisfaction scores. To continuously improve and enhance their empathetic skills over time, companies can implement regular refresher courses, provide ongoing feedback and coaching, encourage role-playing exercises, and create a supportive and empathetic work culture. Additionally, incorporating empathy into key performance indicators and setting goals related to empathy can help reinforce the importance of empathetic customer interactions.