How can businesses measure the impact of emotional intelligence training on their teams' interactions with customers, and what strategies can they implement to continuously improve emotional intelligence skills within their workforce?

Businesses can measure the impact of emotional intelligence training on their teams' interactions with customers by conducting surveys, collecting feedback from customers, and tracking key performance indicators related to customer satisfaction and retention. To continuously improve emotional intelligence skills within their workforce, businesses can implement regular training sessions, provide opportunities for practice and feedback, encourage open communication and empathy among team members, and lead by example through demonstrating and reinforcing emotional intelligence in leadership. Additionally, businesses can create a supportive and inclusive work environment that values emotional intelligence and prioritizes the development of these skills.