How can a CX ambassador effectively measure the impact of implementing emerging technologies on customer satisfaction and loyalty, while still maintaining a human touch in interactions?

A CX ambassador can effectively measure the impact of implementing emerging technologies on customer satisfaction and loyalty by using data analytics to track key metrics such as customer feedback, retention rates, and Net Promoter Score. They can also conduct surveys and gather qualitative feedback to understand customer perceptions and preferences. To maintain a human touch in interactions, CX ambassadors can personalize communication, provide empathetic customer support, and ensure that technology is used to enhance, not replace, human interactions. Regularly seeking feedback from customers and frontline employees can also help in understanding how technology is impacting customer relationships.