How can companies measure the impact of digital tool training on their remote employees' interactions with customers and overall customer experience culture?

Companies can measure the impact of digital tool training on remote employees' interactions with customers by analyzing customer feedback before and after the training. They can also track key performance indicators related to customer satisfaction, such as response times and resolution rates. Additionally, companies can conduct surveys with customers to gather direct feedback on the quality of interactions post-training. By monitoring these metrics and feedback, companies can assess the effectiveness of digital tool training on improving the overall customer experience culture.