How can CX Ambassadors effectively measure and track the impact of their efforts in cultivating a customer-centric mindset within their team, and what key metrics should they focus on to ensure ongoing success in delivering exceptional customer experiences?

CX Ambassadors can measure and track the impact of their efforts by regularly collecting feedback from team members and customers, analyzing trends in customer satisfaction scores, monitoring employee engagement levels, and conducting regular assessments of team performance in delivering exceptional customer experiences. Key metrics to focus on include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), First Contact Resolution (FCR) rate, Customer Effort Score (CES), and employee turnover rates. By consistently monitoring these metrics and making data-driven decisions, CX Ambassadors can ensure ongoing success in fostering a customer-centric mindset and delivering exceptional customer experiences within their team.