How can companies measure the impact of their customer service training programs on employee performance and overall customer satisfaction levels?

Companies can measure the impact of their customer service training programs on employee performance by conducting regular assessments or evaluations of employees before and after training to track improvements. They can also collect feedback from customers through surveys or reviews to gauge satisfaction levels and identify areas for improvement. Additionally, companies can analyze key performance indicators such as customer retention rates, response times, and customer feedback scores to measure the overall effectiveness of their training programs on customer satisfaction.