How can businesses effectively measure the impact of their efforts to improve customer service and incorporate customer feedback into their overall business strategy?

Businesses can effectively measure the impact of their customer service efforts by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. They can also analyze customer feedback through surveys, reviews, and social media to understand areas for improvement. By incorporating this feedback into their overall business strategy, businesses can prioritize initiatives that address customer needs and preferences, ultimately leading to increased customer loyalty and business growth.