How can organizations measure the impact of customer experience training on new employees and track their progress in embodying and championing customer experience goals in their interactions with customers?

Organizations can measure the impact of customer experience training on new employees by conducting pre- and post-training assessments to gauge knowledge and understanding of customer experience principles. They can also track progress by monitoring customer feedback and satisfaction scores before and after training implementation. Additionally, organizations can observe and provide feedback on employees' interactions with customers to ensure they are embodying and championing customer experience goals effectively. Regular check-ins and performance evaluations can also help track employees' progress in this area.