In what ways can leaders effectively measure the impact of prioritizing customer experience on employee engagement and overall business success?

Leaders can measure the impact of prioritizing customer experience on employee engagement and business success by conducting employee surveys to gauge satisfaction levels and feedback on customer interactions. They can also track key performance indicators related to customer satisfaction, employee retention, and business growth to assess the overall impact. Additionally, leaders can observe and analyze how employee attitudes and behaviors towards customers change after implementing customer experience initiatives. Regularly reviewing financial metrics such as revenue growth, customer retention rates, and profitability can also provide insights into the effectiveness of prioritizing customer experience.