How can companies effectively measure the impact of their customer-centric training programs on employee behavior and customer satisfaction levels?

Companies can measure the impact of their customer-centric training programs by setting clear, measurable goals and key performance indicators related to employee behavior and customer satisfaction. They can conduct pre- and post-training assessments to track changes in employee behavior and customer satisfaction levels. Companies can also gather feedback from employees and customers through surveys, focus groups, and interviews to understand the impact of the training programs. Additionally, analyzing data such as customer retention rates, repeat business, and Net Promoter Score can provide insights into the effectiveness of the training programs on improving customer satisfaction levels.