How can companies measure the impact of a customer-centric mindset on overall business performance, beyond just tracking customer satisfaction scores and retention rates?

Companies can measure the impact of a customer-centric mindset on overall business performance by analyzing metrics such as customer lifetime value, repeat purchase rates, and customer referral rates. They can also conduct customer surveys to gather qualitative feedback on their experience with the company and identify areas for improvement. Additionally, companies can track key performance indicators related to customer service, such as response times and resolution rates, to gauge the effectiveness of their customer-centric initiatives. Finally, companies can use data analytics tools to analyze customer behavior and trends, allowing them to identify opportunities to enhance the customer experience and drive business growth.