How can companies effectively measure the impact of their customer-centric culture on overall business performance and success?

Companies can effectively measure the impact of their customer-centric culture on overall business performance and success by tracking key performance indicators related to customer satisfaction, loyalty, and retention. They can also conduct regular surveys and feedback sessions to gather insights from customers about their experiences with the company. Additionally, analyzing metrics such as customer lifetime value, Net Promoter Score, and customer acquisition costs can provide valuable information on the impact of a customer-centric culture. Finally, companies can compare their performance against industry benchmarks and competitors to gauge the effectiveness of their customer-centric initiatives.