How can organizations effectively measure the impact of their efforts in creating a customer-centric culture and ensure continuous improvement in employee motivation and engagement?

Organizations can effectively measure the impact of their efforts in creating a customer-centric culture by tracking key performance indicators related to customer satisfaction, loyalty, and retention. They can also conduct regular employee surveys to measure motivation and engagement levels. Continuous improvement can be ensured by analyzing feedback from customers and employees, implementing changes based on their suggestions, and regularly reviewing and updating customer-centric processes and policies. Additionally, organizations can establish clear goals and objectives related to customer satisfaction and employee engagement, and regularly monitor progress towards achieving them.