How can companies effectively measure the impact of their efforts to create a customer-centric culture and track improvements in the overall customer experience across all levels of the organization?

Companies can effectively measure the impact of their efforts to create a customer-centric culture by implementing key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention. They can track improvements in the overall customer experience by regularly collecting feedback through surveys, focus groups, and social media monitoring. Additionally, companies can analyze customer data and trends to identify areas for improvement and make data-driven decisions to enhance the customer experience. It is important for companies to involve employees at all levels in the process and provide training and resources to ensure alignment with the customer-centric culture.