How can leaders effectively measure the impact of their efforts in creating a culture of continuous improvement in customer experience, and what key metrics should they focus on to ensure long-term success and customer loyalty?

Leaders can measure the impact of their efforts in creating a culture of continuous improvement in customer experience by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer feedback. These metrics can provide insights into how well the organization is meeting customer expectations and where improvements can be made. By focusing on these key metrics, leaders can ensure long-term success and customer loyalty by continuously monitoring and adjusting their strategies to meet evolving customer needs and preferences.