How can companies measure the impact of their employees' new skills and knowledge on enhancing the customer experience, and what strategies can be implemented to continuously improve this impact over time?

Companies can measure the impact of their employees' new skills and knowledge on enhancing the customer experience by collecting customer feedback, analyzing customer satisfaction metrics, and tracking key performance indicators related to customer service. To continuously improve this impact over time, companies can invest in ongoing training and development programs, provide regular feedback and coaching to employees, implement technology solutions to streamline customer interactions, and encourage a customer-centric culture throughout the organization. Regularly reviewing and adjusting strategies based on feedback and data analysis will help ensure that employees are continuously enhancing the customer experience.