How can companies effectively measure and track the progress of their employees in developing empathy, patience, and strong communication skills as CX ambassadors, and what are some key indicators to look for in assessing their growth in these areas?

Companies can effectively measure and track the progress of their employees in developing empathy, patience, and strong communication skills as CX ambassadors by implementing regular performance evaluations that specifically assess these qualities. Key indicators to look for in assessing their growth in these areas include an increase in customer satisfaction ratings, a decrease in customer complaints, improved conflict resolution skills, and an increase in positive customer feedback. Additionally, monitoring employee interactions with customers, providing feedback and coaching, and offering training opportunities can also help gauge their progress in developing these essential skills.