How can companies measure the impact of employees applying their new skills and knowledge on the overall customer experience, and what strategies can be implemented to further enhance this impact?

Companies can measure the impact of employees applying their new skills and knowledge on the overall customer experience by tracking key performance indicators related to customer satisfaction, loyalty, and retention. They can also conduct customer surveys, gather feedback, and analyze customer complaints or compliments to assess the impact. To further enhance this impact, companies can invest in ongoing training and development programs, provide opportunities for employees to practice and apply their skills in real-world scenarios, and create a culture of continuous improvement and customer-centricity across the organization. Additionally, companies can incentivize and reward employees for delivering exceptional customer experiences and encourage collaboration and knowledge sharing among teams to leverage collective expertise.