How can companies ensure that their employees are effectively embodying CX values in their day-to-day interactions with customers, and how can this be measured to track progress and success?

Companies can ensure that their employees are effectively embodying CX values by providing comprehensive training on customer service best practices and expectations. Regular feedback and coaching sessions can also help reinforce these values. To measure progress and success, companies can track key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. Additionally, conducting regular customer surveys and feedback sessions can provide valuable insights into how well employees are embodying CX values and where improvements are needed.