How can CX ambassadors effectively handle difficult customer interactions while maintaining their emotional intelligence skills to ensure a positive outcome?

CX ambassadors can effectively handle difficult customer interactions by actively listening to the customer's concerns, showing empathy, and remaining calm and composed. They should strive to understand the root cause of the issue and work towards finding a solution that meets the customer's needs. By maintaining their emotional intelligence skills, CX ambassadors can prevent escalations, build rapport with the customer, and ultimately ensure a positive outcome by providing exceptional service and resolving the issue in a timely manner.