How can CX ambassadors ensure that the integration of emerging technologies in customer experience strategies enhances the overall customer journey, rather than detracts from it, in order to foster long-lasting relationships with customers?

CX ambassadors can ensure that the integration of emerging technologies enhances the customer journey by thoroughly understanding customer needs and preferences before implementing new technologies. They should focus on using technology to streamline processes, provide personalized experiences, and improve communication with customers. It is important to regularly gather feedback and data to assess the impact of new technologies on the customer experience and make adjustments as needed. By prioritizing customer-centric strategies and ensuring that technology complements rather than replaces human interaction, CX ambassadors can foster long-lasting relationships with customers.