How can companies measure the impact of emotional intelligence training on their CX ambassadors' ability to create lasting customer relationships?

Companies can measure the impact of emotional intelligence training on their CX ambassadors by conducting pre- and post-training assessments to evaluate changes in skills and behaviors. They can also track key performance indicators related to customer satisfaction, loyalty, and retention before and after the training to gauge improvements. Additionally, companies can gather feedback from customers directly to assess the impact of emotional intelligence training on their interactions with CX ambassadors. Regular monitoring and feedback sessions with CX ambassadors can also provide insights into how emotional intelligence training is influencing their ability to create lasting customer relationships.