How can companies effectively measure and track the impact of emotional intelligence training on their employees' ability to handle customer interactions and deliver exceptional customer experiences?

Companies can effectively measure the impact of emotional intelligence training on employees by conducting pre-training and post-training assessments to evaluate changes in emotional intelligence competencies. They can track improvements in key customer service metrics such as customer satisfaction scores, customer loyalty, and customer retention rates. Additionally, companies can gather feedback from customers through surveys or feedback forms to assess the quality of customer interactions post-training. Regular monitoring and observation of employees' behavior and interactions with customers can also help in tracking the impact of emotional intelligence training on delivering exceptional customer experiences.