How can businesses measure the effectiveness of emotional intelligence training on their employees and track the impact it has on customer satisfaction and retention rates over time?

Businesses can measure the effectiveness of emotional intelligence training on their employees by conducting pre-training and post-training assessments to track improvements in emotional intelligence competencies. They can also gather feedback from employees and managers on how they have applied emotional intelligence skills in their interactions with customers. To track the impact on customer satisfaction and retention rates over time, businesses can analyze customer feedback, conduct surveys, and monitor customer retention metrics to see if there is a correlation between improved emotional intelligence in employees and higher customer satisfaction and retention rates.