How can businesses ensure that their use of technology not only enhances customer experiences, but also fosters genuine human connections in an increasingly digital world?

Businesses can ensure that their use of technology enhances customer experiences and fosters genuine human connections by prioritizing personalization and customization in their digital interactions. They can also incorporate elements of empathy and emotional intelligence into their technology-driven processes to create more meaningful connections with customers. Additionally, businesses can leverage technology to facilitate real-time communication and feedback, allowing for more authentic and responsive interactions with customers. Overall, by using technology as a tool to enhance rather than replace human connections, businesses can create a more engaging and customer-centric experience in an increasingly digital world.