How can businesses measure the impact of emotional intelligence training on employee performance and customer satisfaction, and what strategies can they use to continuously improve and sustain the development of emotional intelligence skills within their workforce?

Businesses can measure the impact of emotional intelligence training on employee performance and customer satisfaction by conducting surveys, collecting feedback from employees and customers, and analyzing key performance indicators related to emotional intelligence. To continuously improve and sustain the development of emotional intelligence skills within their workforce, businesses can provide ongoing training and coaching, create a supportive and inclusive work environment that encourages emotional intelligence, and integrate emotional intelligence into performance evaluations and career development plans. Additionally, businesses can promote a culture of open communication, empathy, and collaboration to reinforce the importance of emotional intelligence in the workplace.