How can companies measure the effectiveness of their continuous training programs in equipping employees with the skills to leverage digital tools and enhance customer experiences?

Companies can measure the effectiveness of their continuous training programs in equipping employees with digital tools by tracking metrics such as employee engagement with the training materials, completion rates, and post-training assessments. They can also monitor the application of newly acquired skills in real work scenarios and gather feedback from employees on the usefulness of the training. Additionally, companies can analyze key performance indicators related to customer experiences, such as customer satisfaction scores and retention rates, to assess the impact of the training on enhancing customer interactions.