How can businesses measure the impact of emotional intelligence training on customer experience and retention rates, and what strategies can they implement to continuously improve their employees' emotional intelligence skills in the workplace?

Businesses can measure the impact of emotional intelligence training on customer experience and retention rates by conducting surveys, analyzing customer feedback, and tracking customer satisfaction metrics. To continuously improve employees' emotional intelligence skills in the workplace, businesses can provide ongoing training and development opportunities, offer coaching and mentorship programs, encourage open communication and feedback, and lead by example by demonstrating empathy and emotional intelligence in leadership roles. Additionally, businesses can incorporate emotional intelligence assessments into the hiring process to ensure that candidates possess the necessary skills for success in customer-facing roles.