How can businesses measure the effectiveness of their efforts in cultivating emotional intelligence among employees, and what are some key indicators to look for in assessing the impact on customer interactions?

Businesses can measure the effectiveness of their efforts in cultivating emotional intelligence among employees through surveys, feedback from customers, and performance evaluations. Key indicators to look for in assessing the impact on customer interactions include improved customer satisfaction ratings, increased customer loyalty and retention, and positive feedback from customers regarding their interactions with employees. Additionally, businesses can track metrics such as repeat business, customer referrals, and customer complaints to gauge the impact of emotional intelligence on customer interactions.

Keywords

emotional intelligence employee development customer interactions effectiveness measurement key indicators

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