How can companies measure the effectiveness of their training programs on digital tools for boosting engagement and performance in CX initiatives, and what metrics should they be tracking to ensure success?

Companies can measure the effectiveness of their training programs on digital tools for boosting engagement and performance in CX initiatives by tracking metrics such as customer satisfaction scores, customer retention rates, and employee performance improvements. They can also analyze data on the usage of digital tools, completion rates of training modules, and feedback from customers and employees. By monitoring these metrics, companies can ensure the success of their training programs and identify areas for improvement to enhance overall customer experience and performance.