How can organizations measure the effectiveness of integrating storytelling and visual communication strategies into employee training programs to ensure a lasting culture of customer-centricity?

Organizations can measure the effectiveness of integrating storytelling and visual communication strategies into employee training programs by conducting pre- and post-training assessments to gauge knowledge retention and behavior change. They can also track key performance indicators related to customer satisfaction, loyalty, and retention to see if there are improvements after implementing the training. Additionally, collecting feedback from employees about their experience with the training and how it has impacted their interactions with customers can provide valuable insights into the effectiveness of the program. Regularly monitoring and evaluating the success of the training program through surveys, focus groups, and performance reviews can help ensure a lasting culture of customer-centricity within the organization.