How can organizations measure the effectiveness of incorporating storytelling techniques and visuals into their internal communications to ensure a sustained culture of customer-centricity among employees?

Organizations can measure the effectiveness of incorporating storytelling techniques and visuals into their internal communications by tracking employee engagement and feedback on the content. They can also analyze the impact of these techniques on employee understanding and retention of customer-centric values through surveys and assessments. Additionally, monitoring the alignment of employee behaviors and decision-making with the organization's customer-centric goals can provide insight into the effectiveness of storytelling and visuals in fostering a sustained culture of customer-centricity. Regularly reviewing key performance indicators related to customer satisfaction and loyalty can also help organizations gauge the impact of their internal communications strategies on overall customer-centricity.