How can organizations measure the effectiveness of their CX training sessions to ensure that employees are not only retaining the information but also applying it effectively in their day-to-day interactions with customers?

Organizations can measure the effectiveness of their CX training sessions by conducting pre- and post-training assessments to gauge knowledge retention and application. They can also track key performance indicators related to customer satisfaction, repeat business, and customer complaints before and after the training sessions. Additionally, organizations can gather feedback from customers and employees to assess the impact of the training on their interactions. Regular monitoring and coaching sessions can help ensure that employees are applying the training effectively in their day-to-day interactions with customers.