How can companies effectively measure the impact of their CX awards program on overall employee engagement and customer satisfaction levels?

Companies can measure the impact of their CX awards program on employee engagement by conducting surveys to gauge employee satisfaction levels before and after the program implementation. They can track customer satisfaction levels by analyzing customer feedback, reviews, and ratings following the program. Additionally, companies can compare key performance indicators such as retention rates, sales numbers, and customer loyalty metrics to assess the program's impact on overall satisfaction levels. Regularly reviewing and analyzing these data points will help companies determine the effectiveness of their CX awards program on employee engagement and customer satisfaction.