How can CX ambassadors effectively measure the success of their efforts in balancing the use of emerging technologies with maintaining a human touch in customer interactions, and what key metrics should they be tracking to ensure a seamless and personalized customer experience?

CX ambassadors can measure the success of their efforts by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer feedback. They can also use analytics tools to monitor the impact of emerging technologies on customer interactions and adjust strategies accordingly. By regularly collecting and analyzing data on these metrics, CX ambassadors can ensure that the use of technology enhances, rather than detracts from, the personalized and human touch in customer experiences.